Helpful information and answers

We are dedicated to providing clear, transparent support for seniors, individuals with disabilities, and their families across Norfolk, Virginia. Explore our most common inquiries regarding home healthcare, insurance coverage, admission steps, and caregiver qualifications below.

Frequently asked questions

Choosing home healthcare for a loved one is a meaningful step, and having the right answers brings peace of mind. At Shielding Arms Home Healthcare, LLC, our person-centered approach ensures you have all the facts needed to make confident, informed decisions for your family's care.

What services do you provide?
We provide compassionate, dependable home care for seniors, adults and children with disabilities, individuals who need ongoing daily support, and families who need additional help caring for a loved one. Care schedules can be fully customized based on each client's unique needs, preferences, dignity, and independence.

How do I get started with home healthcare services?
Getting started is simple. Complete our online pre-admission form with basic information about the individual needing care. Our team will review the information and contact you to discuss your needs, answer questions, verify coverage or payment options, and guide you through the next steps of the admission process.

What does the first step look like for a new family?
The first step is to complete our online pre-admission form or contact Shielding Arms Home Healthcare, LLC directly. Our team will review your information, discuss your loved one’s care needs, verify insurance or payment options, and help gather any required documentation.

How quickly can care typically begin once we reach out?
Once the necessary information and approvals are received, we will coordinate the required assessment and work to begin services as quickly as possible. Start times may vary based on the client’s individual needs, eligibility, insurance authorization, and caregiver availability.

What insurance and payment options do you accept?
Shielding Arms Home Healthcare, LLC accepts Medicaid, private pay, and multiple types of insurance and payment options. Coverage and eligibility can vary depending on the individual and the specific services needed. Contact our team or submit a pre-admission form, and we will help determine your available coverage and next steps.

How much does home care cost?
The cost of home care varies depending on each client’s individual needs, the services provided, and the number of hours of care needed. Our team can help review your coverage, discuss available payment options, and explain any potential out-of-pocket costs before services begin.

What qualifications and screening do your caregivers have?
We understand how important it is for families to feel comfortable and confident with the person caring for their loved one. Our caregivers are carefully screened and must meet all applicable training, background, and qualification requirements for their role before providing care.

How are caregivers matched with clients?
When matching a caregiver with a client, we consider the client’s individual care needs, schedule, level of assistance required, personal preferences, and overall compatibility. Our goal is to create a dependable and comfortable match while ensuring each client receives compassionate, respectful, and personalized care in their home.

Begin your care journey with us

Ready to arrange compassionate home care for your loved one? Submit your information securely online or get in touch with our caring staff to discuss personalized support options tailored to your family's schedule and needs.